Most of my stash is bought using money that I get for my birthday or for Christmas .
Last year , I bought a couple of LK charts that I wanted to kit up , so I checked out a few ONS' to find out the best prices of the threads (GAST AND WDW) . It turned out that two different stores were cheapest for the threads ,so I ordered one from one store and the other from the other. Even with two lots of postage , it was more economical.
The GAST I ordered from the Patchwork Rabbit. Very fast turnaround , no problems at all and I was very happy.
I placed both orders on the same date , 27th December last year. Within a week I had received the GAST .
The WDW I ordered from Thread Bear. Now, I have ordered from them before and always been totally happy.I knew that the store had been taken over by new people, but as the website and everything had stayed the same , I assumed that the service would be the same.
I placed my order on the 27th , got a confirmation back straight away which said (as usual) that they would be in touch in a couple of days to let me know what was what. I know that they don't carry everything in stock so I might have to wait , but as nothing was desperate , it wasn't a problem. By 5th Jan , I still hadn't heard anything so sent an e-mail to check if there was a problem.
Got an e-mail back on the 7th stating that as it said on their site they had been off for Christmas until the 4th. OK, they would have to order a lot of the threads , but had a few in stock if I wanted them sent out straight away.
I got right back to them and asked how long it would take for the threads to come. Two days later , they reply that it takes 10-15 working days.
So , I replied that it was OK to wait and send all together.
Fast forward to 18th Feb, still not heard anything and I was going to give them until the end of that week and tell them not to bother.
On the 20th , I got an e-mail to say it was being sent out that day . I had to e-mail back and ask what the postage cost would be as their site adds a huge charge on , but they do not take the money until the order is processed and then just add what the postage costs.
The reply said £3.50 , which I thought was a bit much , but wait and see.
Two days later the envelope arrives and the postage cost was 90p .
Unimpressed does not even begin to cover it. I sent an e-mail asking how they justified it and to be fair , I got a reply very quickly saying that they had charged as a package when it actually got through as a large envelope. I know the post is tricky to calculate now , but they didn't then go back and sort it out.
They have agreed to refund all the postage , so just got to wait and check if that has been sorted.
The whole thing has left a bad taste , and really put a downer on a stash acquisition ,which should be a fun thing, right ?
In fact , until today I haven't even looked at the threads ,at the time ,I just stuffed them back in the envelope in case I decided to send them back and tell them to stuff it.
So , they have lost a customer. Even if they are cheaper than anywhere else , I will not use them again.
Anyway , here are the threads .
Just hope it doesn't put a downer on using them.
A lovely day today , dry and sunny . Let's hope it stays that way .
Thanks for dropping by ,
summer cushion - Cross Stitcher 332
54 minutes ago